Until when can I book the package?
Bookings can be made up to two days prior to the event date.
Will I receive the ticket by post or electronically?
Tickets will be sent to you electronically at the beginning of March.
Can I choose my own seat?
The seating area offers an excellent view from every seat. Therefore, there are no seating categories. After booking, the organiser will assign the best available seats.
In which language are the performances held?
The performances are designed to be understood by both German and English speakers. Visitors who do not understand either German or English are not advised to attend.
Can I book a ticket for the event without accommodation?
The «THE MATTERHORN STORY» package is offered exclusively as a complete package by Zermatt Tourism. If you wish to purchase only an event ticket, you can do so directly on the website www.freilichtspielezermatt.ch.
What are the cancellation terms?
Cancellations or rebookings of the package can only be guaranteed in exceptional cases and upon request. When booking products of Freilichtspiele Zermatt, the terms and conditions of Freilichtspiele Zermatt also apply. This applies especially to cancellations/exchanges/sale of concert tickets and/or other products. When booking a package deal, the general terms and conditions of Zermatt Tourism apply, along with the additional terms and conditions of Freilichtspiele Zermatt. In case of any contradictions, the general terms and conditions of Zermatt Tourism take precedence.
What happens if the event is cancelled due to bad weather?
Please refer to Article 5 of the T&Cs of Freilichtspiele Zermatt.
Can children attend the event?
Yes, children aged 10 and above are warmly welcomed. However, there are no discounts for children; they are charged the regular price.
I am staying in Zermatt for four days. Can I still book a ticket?
Yes, you can book up to seven nights, provided your stay includes the event date.
How can I book hotel upgrades or additional services?
Any upgrades or additional services, such as massages, must be arranged directly with the accommodation.
Is my personal rail ticket (e.g., season ticket, GA, Half-Fare Card) valid for the journey to Riffelberg?
On Sundays, personal rail tickets are valid. However, evening performances involve special train rides, and a special ticket is mandatory for all theatre visitors. In these cases, season tickets cannot be applied.