What tickets can I buy with the Matterhorn App? You can book cable car or travel tickets in the Matterhorn App Shop and load them directly onto an existing KeyCard or SwissPass, allowing you to pass directly through the turnstile without queuing at ticket offices. If you don't have a KeyCard or SwissPass, you will receive a QR code you can use at the turnstile for single or return journeys.
How do I access my tickets after purchasing? If you already have a KeyCard or a SwissPass, you can load the ticket onto your card. The ticket is activated in just a few minutes (max. 30 minutes). If you don’t have a KeyCard or a SwissPass, you can either pick up your ticket easily from one of the twelve ticket machines or collect it from one of the Zermatt Bergbahnen AG sales points, from the Zermatt Tourism counter or from the Gornergrat Bahn (signposted pick-up point). If you do not have a data carrier, such as a smart phone, a deposit of CHF 5.00 per ticket will be charged at the point of sale. This deposit will be refunded when you return the ticket in Zermatt.
How can I buy a ticket for someone else? You can enter and add the people you want using the ‘Edit group member’ function. The people you enter are saved in the app, making it easy to buy tickets again in the future.
What payment methods can I use in the Matterhorn App? Credit cards (Visa, Mastercard), Twint, Apple Pay, Google Pay.
Can I use vouchers in the Matterhorn App Shop? Yes, you can redeem Zermatt Bergbahnen AG vouchers and Zermatt Tourism destination vouchers at the checkout. It doesn't matter whether you pay the full price or benefit from a discount.
I am entitled to half-fare and GA discounts from SBB. What discounts do I receive and where can I purchase tickets? Half-fare and GA discounts give you 50% off the following tickets:
Single & return journeys to all stations (incl. Gornergrat)
Single & return journeys on the Täsch – Zermatt shuttle
Peak2Peak ticket, Gornergrat round trip ticket
Combi tickets
Bike passes The half-fare and GA discount gives you 25% off the Peak Pass.
To benefit from the discounted tickets, you must load your ticket onto the SwissPass and have a valid half-fare or GA travelcard.
How can I load a ticket onto my KeyCard/SwissPass? You need to create an account before you book a ticket. You can add as many people as you like to the ticket under ‘People’. In addition to entering first name, last name and date of birth of ticket holders (mandatory, as tickets are personalised), you can also select your choice of data carrier.
If you have a KeyCard, you can top it up using the data carrier number or by scanning the QR code on the back of the KeyCard.
If you have a Swisspass, you can top it up using your Swisspass ID and your place of residence (postcode).
What is the cashback guarantee? The cashback guarantee ensures that the customer is refunded the cost of the services booked in the Matterhorn app if they are unable to travel. The cashback guarantee costs CHF 10.00 per booking. Customers can cancel their booking themselves up to 48 hours before the start of validity/travel date. This can be found under the ‘Me’ section in the ‘Purchases’ tab. No refunds can be made for the Cashback Guarantee.
How do I know if my booking has been completed successfully? Once the booking process has been completed, you will immediately receive a binding booking confirmation sent from us to your e-mail address. Your booking will also be visible in the ‘Me’ section under the ‘Purchases’ tab.
