News
From the 2026/27 winter season, ticket insurance will automatically be included with all 1-day and multi-day ski passes issued by Zermatt Bergbahnen. It provides additional protection in unforeseen circumstances and allows for a pro-rata refund of ticket costs under certain conditions.
Guests who are unable to enjoy their planned ski day in the Matterhorn Ski Paradise due to unforeseen circumstances will benefit from additional cover. The included ticket insurance applies in the event of illness, accident or death of the insured person or a close relative, as well as under certain extreme weather conditions.
The insurance applies to all 1-day and multi-day ski passes issued by Zermatt Bergbahnen, including the International Ski Pass for travel between Zermatt and Cervinia. It is also included with the monthly pass. In the event of an insured incident, it allows for a pro-rata refund of ticket costs. Any refund is subject to the applicable insurance terms and conditions. Seasonal and annual passes are excluded from the included ticket insurance.
Guests wishing to benefit from additional insurance cover can purchase the optional SnowAssist Plus for CHF 5 per day. It supplements the included ticket insurance with further benefits, including pro-rata refunds of ski lesson fees and ski equipment rental costs, as well as coverage of certain expenses resulting from an accident on the slopes. These may include search and rescue operations, ambulance and helicopter transport, and emergency medical treatment. The policy also includes personal liability insurance for the slopes in the Italian ski area of Cervinia/Valtournenche.
With the included ticket insurance and the optional extended cover, Zermatt Bergbahnen is expanding its range of protection options, giving guests greater flexibility and peace of mind when planning their stay in the Matterhorn Ski Paradise.